This eBook will offer you the proper training that is unrivaled in the Hospitality Industry. By understanding this position and completing this eBook, you will learn the necessary details to becoming an effective General Manager, such as: how to strengthen a Hotel's day to day operations, how to improve guest service scores, creating a guest focused service culture, how to correctly position a Hotel within the market, promoting a strong and on- going sales effort, the importance of weekly staff and sales meetings, and community involvement. The material collected and presented within this eBook has been written by industry professionals with over 30 years of experience within the hotel industry. You will also learn all the service touch points to becoming a successful General Manager.
This eBook is comprised of multiple courses, as well as quizzes that will test your knowledge and reinforce your learning.