Guest Service Manager

This eBook will offer you the proper training that is unrivaled in the Hospitality Industry. By understanding this position and completing this eBook, you will learn the necessary details to becoming an effective Guest Service Manager such as: training the front office agents in customer service skills, computer protocol, overseeing the performance and productivity of the front desk, greeting guests properly, how to process guests credit cards, and other exciting duties that go along with being a Guest Service Manager. You will also learn all the service touch points to becoming a successful Guest Service Manager.

This eBook is comprised of multiple courses, as well as quizzes that will test your knowledge and reinforce your learning.