This eBook will offer you the proper training that is unrivaled in the Hospitality Industry. By understanding this position and completing this eBook, you will learn the necessary details to develop a service culture that every Hotel strives for. Some of the areas that you will learn about include: what guests expect, anticipating guest's needs, how to properly communicate with the guests, and other areas that will help you to develop the proper service culture for this industry. You will also learn all the service touch points to becoming a successful Hotel.
This eBook is comprised of multiple courses, as well as quizzes that will test your knowledge and reinforce your learning.